Privacy Policy

Saleio is operated by Saleio LLC, a Massachusetts limited liability company in the United States ("Saleio", "we"). This policy explains what data Saleio collects, why, and how we handle it. It applies to anyone with a Saleio account and to visitors of our marketing site. We are the controller of the personal data described here, except for the contacts and lead data you provide or import. You control that data, and we process it on your behalf.

We operate from the United States, and our plans are priced and billed in US dollars; we don't specifically direct Saleio at individuals in the EU or UK. If you do use Saleio from the EU or UK, the sections below on legal bases, international transfers, and your rights still apply to you.

Your conversations stay yours. We store your messages so your inbox and CRM history work, and we never sell them, never use them to train AI models, and never analyze them across customers. Delete your account and your conversations are deleted with it.

• Account information: your email address and the details needed to sign you in.
• Connected accounts: when you connect a messaging platform, the access credentials and basic profile information for that account. Some platforms also require a phone number to connect.
• Contacts and leads: information about the people you reach out to, such as handles, names, and other details, notes, or images you provide or import, along with information from publicly available profiles and posts.
• Messages and content: the templates and messages you create, the messages we send on your behalf, and the replies and media you receive through connected accounts, including existing conversation history for the contacts you track.
• Technical and usage data: information generated when you use Saleio, such as log data, device and browser information, IP address, and basic information about how you found us (like a referring page or campaign). Used to operate and secure the service.
• Billing information: handled by our payment provider. We don't store your full card number; we may keep limited details such as the card brand, last four digits, and expiration date.

• We don't sell your account information, your messages, or your templates.
• We don't use your messages, contacts, or templates to train AI models.
• We don't use advertising trackers or track you across other websites.

To provide and operate the service, specifically to:

• Authenticate you and keep your account secure.
• Send messages to your contacts and process the replies you receive.
• Generate and classify message content using a third-party AI provider. We share only the information needed for these features, and it is not used to train AI models.
• Operate, monitor, and secure the service, and prevent fraud and abuse.
• Send you essential account and product emails. We won't send you marketing email without your consent.

If you're in the EU or UK, we process your personal data on these legal bases: to perform our contract with you (to provide and bill for the service); for our legitimate interests (to secure, support, and improve the service and prevent abuse); to comply with legal obligations; and, where required, with your consent. For the contacts and leads you provide, you are responsible for having a legal basis to share and use that information. See our Terms.

We use automated processing, including AI, to help generate and classify message content. We don't make decisions that produce legal or similarly significant effects about you solely by automated means.

We share data only with service providers that help us run Saleio, and only as needed to provide the service. These include providers for hosting and infrastructure, database and authentication, network connectivity, payment processing, AI message generation, error monitoring and security, and abuse prevention. Each handles data on our instructions. We can provide the current list of these providers on request.

When you send messages through a platform you connect (such as X or Telegram), that platform receives the messages and recipient information and handles them under its own policies.

Separately, we may share or disclose contact and lead information, including on a commercial basis. This does not include your account information, your messages, or your templates.

We're based in the United States and process data there and with service providers that may be located in other countries. When we transfer personal data from the EU, UK, or other regions, we use appropriate safeguards, such as the European Commission's Standard Contractual Clauses and the UK Addendum, to protect it.

While your account is active, we retain your data so the product works. When you delete your account, we delete your personal data, including your campaigns, contacts, messages, and connected-account credentials: within 30 days, except where we need to keep certain records for tax, billing, fraud-prevention, or other legal purposes; we keep those only as long as needed. We may retain limited, de-identified logs for security and capacity planning.

Contact and lead information is treated differently. The same person may be provided by more than one customer or drawn from public profiles, so we keep this information independently of any one account, including after that account is deleted. If you are not a Saleio customer and want your information removed, email help@saleio.ai.

The text of the messages and replies in your inbox is kept for as long as your account is active, so your conversation history and CRM records stay available. We do not currently apply a fixed expiry to this text. Where a retention period is set, older message text is redacted from our stored copy after that period while the conversation record (its dates, senders, and labels) is kept, and the original messages remain in the underlying X or Telegram conversation.

Photos, voice notes, and other media you send through Saleio are kept for 180 days from when they are sent. After that we remove our stored copy of the file. The message itself, and the rest of your conversation history, stay in your account. Only our copy of the attachment is removed, and the original remains in the underlying X or Telegram conversation. Media you receive is not currently subject to this window.

When a lead replies through X's encrypted chat, we decrypt the message so it appears in your inbox. We keep the decrypted text for 180 days from when the message was sent, after which we redact our stored copy of the text. The reply and the rest of your conversation history stay in your account, and the original message remains in the underlying X conversation.

We use essential cookies needed to keep you signed in and operate the service, and privacy-friendly analytics that don't rely on tracking cookies. We don't use advertising or cross-site tracking cookies.

Separately from our own site cookies: when you connect an X (Twitter) account in session mode, you provide Saleio with your X session cookies (such as the auth_token and ct0 cookies) so we can operate that account on your behalf. We store these credentials encrypted, use them only to run the connected account for you, and delete them when you disconnect the account or delete your Saleio account. To keep the connected account stable, we also assign it a dedicated residential IP address through which Saleio's activity on your behalf is routed. We use connected-account credentials and network identifiers only to operate your accounts, and never for tracking.

You can:

• Access and update your information in the app.
• Export available data, such as your CRM contacts.
• Delete your account at any time from Settings.
• Request a copy of your personal data, or correction of inaccuracies, by emailing help@saleio.ai.
• Opt out of non-essential email at any time.

If you're in the EU/UK, you have additional rights under the GDPR/UK GDPR, including the right to lodge a complaint with your local supervisory authority.

Depending on where you live (for example, California), you may have the right to know what personal information we collect, to access or delete it, to correct it, and to opt out of any "sale" or "sharing" of personal information. We don't sell your account information, messages, or templates; we may sell or share contact and lead information as described above. To opt out, or to exercise any of these rights, email help@saleio.ai. We won't discriminate against you for doing so.

We protect your data with encryption in transit and at rest, least-privilege access controls, and other safeguards. Connected-account credentials are additionally encrypted. No system is perfectly secure. If you discover a vulnerability, please report it to help@saleio.ai and we'll respond quickly.

Saleio isn't intended for anyone under 18, and we don't knowingly collect data from minors.

We may update this policy. If the changes are material, we'll let you know and update the "Last updated" date above.

Questions or requests? Email help@saleio.ai , including access, correction and deletion requests.